Privacy Policy

Evolve Marketing Consultancy Ltd ("Evolve", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use the Evolve Agritech website, submit allocation requests, or communicate with us about agricultural products and commodities.

1. Who we are

Data controller: Evolve Marketing Consultancy Ltd, trading as Evolve Agritech, Lilongwe, Malawi. Privacy enquiries: info@evolvemarketingmw.com.

2. Information we collect

We may collect the following when you interact with us:

• Identity and contact: name, phone number, email address, organisation or farm name, district or location.
• Order and business data: products requested, quantities, delivery instructions, payment references, and order history.
• Referral data: referrer name and contact details if you opt into our referral programme.
• Technical data: IP address, browser type, device information, and timestamps when you submit forms or accept policies.
• Communications: messages you send to our team by phone, email, WhatsApp, or through the website.

3. How we use your information

We use personal information to:

• Process and respond to allocation requests, quotations, and orders.
• Arrange delivery, invoicing, and payment follow-up.
• Verify referrals and manage commercial relationships.
• Improve our website, products, and customer service.
• Comply with legal, tax, and regulatory obligations.
• Protect against fraud, misuse, or unauthorised access.

4. Legal basis

We process your data because it is necessary to perform steps at your request before entering a contract, to perform a contract with you, because we have a legitimate business interest in operating our trade (balanced against your rights), or because we must comply with law.

5. Sharing your information

We do not sell your personal data. We may share information with:

• Delivery partners and logistics providers (only what is needed to fulfil your order).
• Payment processors and banks (for transaction processing).
• Professional advisers (accountants, lawyers) under confidentiality obligations.
• Regulators or authorities when required by law.
• Technology providers who host or support our website and systems, under appropriate safeguards.

6. Data retention

We retain order and customer records for as long as needed to fulfil the transaction, manage warranties or disputes, and meet accounting and legal requirements—typically several years after the last transaction unless a longer period is required by law. Marketing contact details are kept until you ask us to stop or we no longer have a legitimate reason to hold them.

7. Security

We implement reasonable technical and organisational measures to protect your data against loss, unauthorised access, or disclosure. No online system is completely secure; please use strong credentials where accounts are provided and notify us promptly of any suspected breach involving your information.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to certain processing. Contact us at info@evolvemarketingmw.com. We may need to verify your identity before responding. You may also lodge a complaint with the relevant data protection authority in Malawi if applicable.

9. Cookies and analytics

Our website may use essential cookies required for security and form functionality. If we use analytics tools in future, we will update this policy to describe them and any choices available to you.

10. Third-party links

Our site may link to external websites (for example payment or social platforms). We are not responsible for their privacy practices. Review their policies before sharing information with them.

11. Changes to this policy

We may update this Privacy Policy from time to time. The version and date at the top of this page indicate the current version. Material changes will be reflected here; continued use of our services after updates constitutes acknowledgment for new interactions.

This policy is intended to describe our practices in plain language and does not constitute legal advice.