Trading & Commercial Policy

This Trading & Commercial Policy describes how Evolve Marketing Consultancy Ltd ("Evolve", "we", "us") handles allocation requests, pricing, supply, delivery, and payment for fertilizer, agricultural inputs, and commodities traded under Evolve Agritech. It supplements our Terms & Conditions.

1. Allocation requests

When you submit an allocation request online, you are asking Evolve to review availability and commercial terms. Submission does not reserve stock or guarantee supply. We will confirm, amend, or decline your request after internal review. You will receive a reference number to track progress.

2. Pricing

• Fertilizer and packaged inputs: Quoted prices apply as stated on your invoice once the order is confirmed.
• Commodities: Listed prices may be indicative, "price on request", or based on weekly market rates. Final price is confirmed at invoicing.
• Prices exclude VAT or levies unless explicitly stated on the invoice.
• We may adjust pricing where there are material changes in supplier cost, exchange rates, transport, or market conditions before invoice issue.

3. Supply and fulfilment

Evolve sources products from approved suppliers and manages fulfilment to meet confirmed orders. Delivery timelines are estimates only. We are not liable for delays caused by supplier shortages, weather, transport disruption, or other events outside our reasonable control. Partial fulfilment may be offered where full quantity is temporarily unavailable.

4. Delivery policy

• Lilongwe city: Evolve delivery is included in the product quote unless otherwise stated on your invoice.
• Outside Lilongwe: Delivery fees are quoted separately after discussion with our team and must be agreed before invoice issue.
• Warehouse collection: You may collect from an agreed Evolve collection point with no delivery fee, subject to scheduling and loading capacity.
• You must provide accurate delivery location, access instructions, and a reachable contact on the day of delivery.
• Risk in goods passes on delivery to your nominated address or on collection, as stated on the delivery note or invoice.

5. Payment

• Payment terms are stated on your invoice or proforma. Unless agreed otherwise, payment may be required in advance or before dispatch.
• We may withhold dispatch until cleared funds are received or credit terms are formally approved.
• Bank charges, mobile money fees, or currency conversion costs are your responsibility unless we agree otherwise.
• Late payment may attract suspension of further supply and reasonable recovery costs permitted by law.

6. Cancellations and changes

You may request changes or cancellation before dispatch. Once goods are allocated, loaded, or dispatched, cancellation may not be possible and restocking or handling charges may apply. Evolve may cancel or suspend an order if payment is not received, information provided is inaccurate, or supply becomes unavailable.

7. Quality, claims, and returns

• Inspect goods on delivery or collection and note visible damage or shortage on the delivery document immediately.
• Notify us in writing within a reasonable time (typically 48 hours for visible defects, 7 days for quantity discrepancies) with supporting evidence.
• Commodity quality claims must relate to agreed specifications or grade at the time of sale.
• We will investigate valid claims and may offer replacement, credit, or refund at our discretion where liability is established.
• Opened or used agricultural inputs may not be returnable for safety and regulatory reasons unless defective.

8. Buyer responsibilities

You represent that:

• Information you provide is accurate and complete.
• You have authority to bind your organisation where applicable.
• Products will be stored, handled, and applied according to manufacturer guidance and applicable law.
• You will not resell regulated products in breach of licence or permit requirements.

9. Credit and commercial terms acceptance

Where we issue an invoice with specific payment days, delivery terms, or other commercial conditions, acceptance of those invoice terms (including via our online tracking portal) forms part of the contract for that order. Pre-submission acceptance of these policies does not replace invoice-specific terms where those are provided.

10. Anti-corruption and fair dealing

Evolve conducts business ethically and in compliance with applicable laws. We do not tolerate bribery, kickbacks, or misrepresentation in procurement or sales. We may refuse or terminate dealings where such conduct is suspected.

For questions about this policy, contact info@evolvemarketingmw.com.